| THE SERVICE WE PROVIDE: |
Our members firmly believe that individualised funding is the most cost effective and beneficial way for people with a disability to receive the service they require. |
At Quality Lifestyle Alliance Inc., the person with the disability, after securing funding and entry into the service has his/her dollar value calculated in available hours of support. |
| The funding remains the property of the Service User, not the organisation. |
| The majority of funding is provided by Disability Services Queensland (DSQ). |
| Each individual utilises their support hours according to their personal choice and circumstances. |
| Consequently, every person has a unique pattern of support that meets their needs and enhances their self-determination and community participation. |
| QLA Inc. believes it is important that the Service User's rights are acknowledged and promoted at every opportunity. |
| ADVOCACY INFO: |
| Quality Lifestyle Alliance Inc supports and encourages the Service User’s right to choose an advocate to represent them in regard to the service that we provide. |
| You can download a Nomination Form and information that is relevant to the process if you wish to go ahead. |
| OUR COMPLAINTS POLICY: |
Service Users and Personal Support Workers shall be able to express complaints without fear of retribution and have these matters addressed in a manner which is not threatening. You shall have the right to take a complaint to any level within the organisation and if you wish to forward your complaint to the President, please mail to the office and mark the envelope “Private and Confidential” to the attention of the President of our Committee and it will be forwarded to him unopened. However, where possible complaints shall be addressed and resolved at the point of conflict by the persons concerned, or as close as possible to the level within the organisation where the conflict has occurred. When making a complaint you have the right to have a representative of your choice to assist you (e.g. - a friend or an advocate). Any person with a complaint shall not be subject to any reprisal as a result of their registration of a complaint. If you wish to obtain more information about this matter you can contact a member of our staff who will assist you with your enquiries. |
| DISCOUNT CARD FOR CARERS: |
Residents receiving the Centrelink Carer Payment are eligible to receive the Carer Business Discount Card, which is an initiative of the QLD Government. The card is intended to provide direct, real benefits to eligible carers in acknowledgement of their valuable contribution to the community. The Carer Business Discount Card is accepted at thousands of business outlets throughout QLD. Participating businesses are encouraged to display “Carer Business Discount Card welcome here” stickers in windows or near cash registers. To apply for a card, go to their website www.qld.gov.au/carercard or call Smart Service QLD on 13 13 04, Monday-Friday, 8am-6pm. If there is a business that you would like to encourage to join the scheme, please email their details to: cardservices@smartservice.qld.gov.au |
| ADVOCACY FORMS: |
| Advocacy Info |
| Advocacy Policy |
| Advocacy Letter |
| Nomination Form |
| Change of Advocate Form |
| Guidelines for Advocates |
| Contact List of Queensland Funded Advocacy Groups |
| USEFUL INFO: |
Home Assist Secure Service |
Home Assist Secure Service is a State Government program administered in Queensland by the Department of Housing. The Home Assist Secure Service aims to remove some of the practical housing-related difficulties experienced by older people and people with a disability who wish to remain living in their home. The service provides free information and referrals about home maintenance, falls prevention, repairs, modifications and home security. To be eligible for free information and referrals, people must be 60 years and over, or of any age with a disability, and live in their own home or in rental housing. For more information please contact the Home Assist closest to the area where you live. Please see their details below: |
|
Online Shopping Service: |
Coles started an online shopping service on Sunshine Coast. The area to be covered is from Caloundra to Noosa and West to Noosa. Delivery charges start form $9. For more info go to their website www.coles.com.au or call 1800 455 400 |
| Swap House when travelling overseas: |
Matching Houses holiday house exchange is a website where people with disabilities swap houses with other people who have the same or similar accessibility needs. They have 868 members in 51 countries from Albania to United States with houses to swap. For more info go to their website www.matchinghouses.com |
| YOUR FEEDBACK: |
| The Management Committee invites all Service Users to write feedback that can be read at Committee Meetings. To do that send an email to: contact@qla.org.au |
MOBILITY AIDS - WHERE TO SHOP: |
1. Life Tec - Brisbane |
2. Scooters Wholesale - Maroochydore Phone: 07 5451 0551 |
3. Sunshine Orthopaedic Serv. - Nambour |
4. Active Medical Supplies - Brisbane |
5. Wicked Wheelchairs - Gold Coast |
SPORTS & LEISURE ACTIVITIES: |
| Rugby Wheelchair |
This is a sport for people with quadriplegia. This is the fastest growing wheelchair sport in the world today, with over 25 countries competing at an International level. The game is played on a basketball court with a volleyball. Each team has four players. The rules are a combination of those for football and wheelchair basketball, with players trying to score a goal by carrying the ball over the goal line. Each player may have 'possession' for a maximum of 10 seconds before dribbling or passing the ball.
For more info go to their website http://www.sportingwheelies.org.au |
| Ten Pin Bowlin |
Are you wondering what you could do to get a bit more active on the weekends?
For more info call (07) 32841513 If ten pin bowling is not your thing you can always try other activities. Let us know what your interests are. |
CONTACT US: |
Suite 1 & 2, 33 Sixth Avenue, Sunshine Towers or PO Box 368 Cotton Tree QLD 4558 |
Phone: 07 5443 9777 Fax: 07 5443 4141 |
Email: contact@qla.org.au |