CONTACT US:
Suite 1 & 2, 33 Sixth Avenue, Sunshine Towers or PO Box 368 Cotton Tree QLD 4558
Phone: 07 5443 9777 Fax: 07 5443 4141
HOME WORKER INFO CONSUMER NEWS SUPPORT COMMUNITY CONTACT US
DOWNLOAD OUR FORMS:
1. EMPLOYMENT DATABASE QUESTIONNAIRE
2. CONTRACT FOR SUPPORT WORKER
3. EMPLOYEE RECORD FORM
4. PRIVACY AND CONFIDENTIALITY VALUES FORM
5. AGREEMENT TO ONE HOUR MINIMUM PAY FORM
6. TASK CHECKLIST FORM
7. RECORD OF TRAINING QUALIFICATIONS FORM
8. RECORD OF TRAINING HOURS FORM
9. CRIMINAL HISTORY SCREENING FORM
10. BLUE CARD FORM
11. COMMUNICATION SHEET
12. TRAINING REIMBURSEMENT FORM
13. TIME SHEET FORM
14. MILEAGE REIMBURSEMENT FORM
15. INCIDENT REPORT FORM
16. EXIT INTERVIEW FORM
DOWNLOAD OUR HANDBOOKS:
1. QLA WORKER HANDBOOK
2. INFO ON OUR SERVICES
3. BACKCARE: CARING FOR A PERSON WITH SPINAL INJURY
DOWNLOAD WORKERS INFO:
1. CODE OF CONDUCT FOR SUPPORT WORKERS
2. CODE OF CONDUCT FOR CONSUMERS
3. DUTY OF CARE PROCEDURE
4. REHAB PROCEDURE FOR INJURED WORKERS
5. HOW TO BUILD GOOD BOUNDARIES IN SUPPORT WORK
6. SPINAL INJURY INFO
 
NOTE: If you can't open the files above please send an email to Claudiene Duarte < cduarte@qla.org.au >.
 
BACK SUPPORT/LIFTING BELTS:

QLA is going to provide our Service Users with back support in three different sizes (small, medium and big) for their workers to wear them when necessary.
The back supports are to be left at the Service Users’ houses at all times.
If you would like to purchase your own Back Suport you can go to the following locations
  • Home Health Care Sunshine Coast
  • 26 Ann Street, Nambour
  • Ph 5451 2620
  • Cooloola Pharmacy - Sunshine Coast
  • 7 Dolphin Avenue, Tin Can Bay
  • Ph- 5486 4304
  • Peninsula Home Health Care - Brisbane
  • 107 Anzac Avenue, Redcliffe
  • 3284 2811
FREE COUNSELLING SERVICES BY EXTERNAL PROVIDERS:
  • Lifeline
  • Ph 13 11 14
  • www.lifeline.org.au
  • Salvo Care Line
  • Ph 1300 363 622
  • http://www.salvationarmy.org.au
  • Crisis Line
  • Ph 13 61 69
 
GENERAL INFO FOR WORKERS:
 
FIRST AID CERTIFICATE (COMPULSORY):

It was agreed by QLA Management Committee that all Personal Support Workers who are not family members will need to hold a current Senior First Aid Certificate.

It is compulsory that all Personal Support Workers have a current Senior First Aid Certificate and/or updated CPR at all times.

 
To complete this training you may like to enquire with:
  • National First Aid Training Institute - Maroochydore
  • Ph 1800 851 819
  • www.nfi.com.au
  • St Johns Ambulance - Brisbane, Sunshine C. & Gold Coast
  • Ph 1 300 360 455
  • www.stjohnqld.asn.au
  • Queensland Ambulance
  • Ph 1300 369 003
  • www.ambulance.qld.gov.au/
  • Coastal First Aid
  • Ph 5476 7302
MANUAL HANDLING TRAINING (COMPULSORY):
Manual Handling needs to be updated every three years and whilst some workers may have had training some time ago, it may need to be updated. For more information and venues to undertake this training please contact Elaine Dornan at QLA on 07 5443 9777.
 
FAMILY MEMBERS:
If a family member does not carry out manual handling for a Service User but provides other care, QLA would ask you to forward a letter stating this for our records.
 
CERTIFICATE IV IN DISABILITY WORK:

It is not a mandatory requirement for people working in the disability sector to have the Certificate IV until advised otherwise by DSQ.

 
The current position of DSQ (Disability Services Queensland) is “that for people being paid under the Disability Support Workers Award (DSW) it is encouraged but not enforced”.
 

At the present time all QLA workers are paid under the Disability Support Workers Award, but please note that different criteria may apply under the SACS (Social and Community Services Award). At this stage we do not envisage changing to this Award.
 
    Note that workers that have a Certificate IV in Disability Work are paid at a higher rate of pay.

     

    WHAT TO DO IF YOU'VE BEEN INJURED AT WORK:

    If you have been injured at work you must notify QLA within 24hours of your accident. We will then provide you with a WorkCover Application Form for compensation if you are not able to work while you've been injured.
    INCIDENT REPORTS:
    It is crucial that all Consumer related issues and incidents are reported to QLA using an Incident Report, which is available for download on this page.
     
    NON URGENT AMBULANCE NUMBER
    Support Workers can call the non urgent ambulance number on 131 233 if they are stuck in a difficult situation (e.g. - if you can’t use the hoist because it’s broken or if the Service User has had a fall). If it is an emergency always call 000.